Shipping & Returns

Shipping Policy

Welcome to TNK Engineering Ltd's Shipping Policy! Here, we aim to provide you with clear and concise information about our shipping methods, delivery times, and associated costs. We're committed to getting your order to you as quickly and safely as possible.

Order Processing

Most orders are dispatched within 48 hours of order (Monday to Friday, excluding bank holidays).

Once your order has been dispatched, you'll receive confirmation and, where available, tracking information so you can follow your delivery.

Delivery Times

The majority of our products are delivered within 1–3 working days after dispatch, depending on your location and the courier partner.

Some specialist products are shipped from our overseas warehouse and have a lead time of approximately 4–6 weeks. Where this applies, the estimated delivery time will be clearly displayed on the product page before you place your order.

If there are any unexpected delays, we'll contact you as soon as possible to keep you updated.

Delivery Partners

We use a range of trusted delivery services, including UPS, DPD and Royal Mail, depending on the size, weight and destination of your order.

Shipping Costs

We offer FREE UK mainland delivery on orders over £100 that are dispatched from the UK.

For UK mainland orders under £100, a standard delivery charge of £6.95 applies.

Please note that products shipped from our overseas warehouse may be subject to different delivery charges, which will be clearly displayed at checkout or on the product page where applicable.

International Orders

If you're ordering from outside the UK, please contact us before placing your order so we can provide a shipping quotation and confirm delivery options.

Please note that customers are responsible for any import duties, taxes or customs charges that may apply in their country.

Delivery Issues

Please inspect your order as soon as it arrives.

If your parcel arrives damaged, or if any items are missing or incorrect, please contact us within 24 hours of delivery so we can investigate and resolve the issue promptly.

Questions?

If you have any questions about shipping or delivery, please contact us at:

Email: office@tnkengineering.co.uk

Return & Exchange Policy

At TNK Engineering Ltd, customer satisfaction is paramount. We want you to be completely happy with your purchase. If something isn't quite right, we're here to help. Our Return & Exchange Policy is designed to give you peace of mind when making a purchase. If you are not completely satisfied with your order or if you’ve changed your mind, our straightforward procedures make it easy to return or exchange your items.

Returns

You can request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

Unused and in the same condition you received it.
In its original packaging (including any tags where applicable).
Accompanied by your proof of purchase or order confirmation.

To arrange a return, simply email us at office@tnkengineering.co.uk. We'll provide you with return instructions and, if applicable, a return shipping label.

Please don't send items back without contacting us first, as we won't be able to process unsolicited returns.

Damaged, Faulty or Incorrect Items

Please check your order as soon as it arrives. If your item is damaged, faulty, or you've received the wrong product, contact us straight away at office@tnkengineering.co.uk. We'll investigate the issue and work quickly to put things right.

Non-Returnable Items

Unfortunately, we cannot accept returns for:

Custom-made or personalised products.
Clearance or sale items.
Hazardous materials, flammable liquids or gases.

If you're unsure whether your item can be returned, please get in touch before sending it back.

Exchanges

If you'd like a different item, the quickest option is to return your original purchase. Once your return has been approved, you can place a new order for the replacement item.

Refunds

Once we receive your return, we'll inspect it and let you know whether your refund has been approved.

If approved, your refund will be processed back to your original payment method. Please note that while we issue refunds promptly, your bank or card provider may take several working days to process and display the refund in your account.

Need Help?

If you have any questions about returns, refunds or exchanges, we're always happy to help.